Over at Kicking Sand, the following appears:
“…As for what interests me as of late: de-compartmentalizing communications. Social media has become a silo when really we should be focusing on how to integrate the new modes and methods of communication that social media have made possible into the overall communication strategy.”
…back to the original stream of thought: Are you seen as a credible, business-contributing executive if you have PR in the title? If you’re in charge of said “communications strategy?” Are you brought in early for those off-site and long-term planning sessions or only after the decisions have been made and advice is needed on how to tell everyone? That’s not a seat at the table. That’s the secretary that ran out to get the coffee and bagels and is then called in to take the memo.
It’s funny to read this, since it’s often a question that some technology directors ask but for involvement in Curriculum & Instruction department meeting and ideas. For example, the Curriculum department of a K-12 school district will have a meeting, decide to hire a vendor for a few hundred thousand, if not more, whose product relies on a non-existent technology infrastructure.
Now, before you say, “Miguel, you’re talking about MY school district,” I want to remind you that this is a COMMON problem…working in silos can be difficult. Since you’re the TECHNOLOGY expert, there’s no reason to involve you except to tell you what’s going to happen and that you’re expected to support it.
Just last week, a school district tech director sent me this note via email, requesting a copy of admin procedures and electronic form….
Can you send me a copy of your software request form? It hasn’t been a problem for us in the past but now we have a person in curriculum that’s buying software like crazy without going through us so I need to put a procedure in place.
Source: Email 04/29/2009 from Technology Director in Texas
For “PR” people, I suspect that the motivation is the same for upper admin. They want to do what they’re going to do and choose to NOT involve stakeholders in the decision-making. The perception is that they are the stakeholders and they’re going to do this no matter what–buy technology solutions even though technology doesn’t support it or take action without worrying (except superficially) about the consequences.
I’d re-write the quote in italics cited in Kicking Sand blog in this way, though:
De-compartmentalizing communications. Social media has become a platform for everyone–even those without official titles–focused on integrating new modes and methods of communication without respect to an overall communication strategy.”As a result of my modifications above, trust and relationships are all the more important. Instead of continuing with the elitist attitude that communications are about what other people do, social media makes what other people do about communicating effectively. Our failure–in schools as well as social media–is choosing to ignore, discount, disregard the contributions of the cog in the organization.
The goal of executives should be, not to control or hype what is happening, but to awaken and unleash the communicative potential of those cogs. The resulting stories will swamp anything negative local news reporters might engage in. It is grassroots efforts.
…leadership is listening, knowing, and understanding what needs to get done and then unleashing the power within every facet of an organization to make that happen.
–Jan Van Dam, quoted in an ISTE Interview (09/2004).
If you can do this, your title doesn’t matter. If you can’t, then be prepared to be pushed aside.
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Everything posted on Miguel Guhlin’s blogs/wikis are his personal opinion and do not necessarily represent the views of his employer(s) or its clients. Read Full Disclosure
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