A few colleagues were looking for HelpDesk solution. One wrote:
I am wondering what software anyone is using for help desks, i.e. ticket
tracking, user ticket creation, etc. Also would like thoughts on the
software.
Although I didn’t remember any of the solutions, I did remember I’d
written something about it before. A quick search "mguhlin
helpdesk software" yielded this
link and this article:
1. Liberum HelpDesk – Free, open
source solution. Liberum Help Desk is the complete help desk solution
for small to medium sized businesses and organizations. This software
provides a simple, easy to use web interface for managing and tracking
technical support problems. Liberum Help Desk is open sourced under the
GPL license and free for use. The help desk software is written in HTML
and ASP and is easily modified and customized. All that is required to
run Liberum Help Desk is Windows NT/2000/XP running IIS.
2. Trouble Trakker – It is
web based via a company and doesn’t cost much. I loved it because end
users could put their workorders in from anywhere. It would email them
any updates that I put in regarding their workorder as well as that it
was closed.
3. List of OpenSource
HelpDesk Systems – Hello and welcome to the open source help desk
software list. We hope you find a solution to your help desk needs here.
In addition to the open source software listed, this site also features
HelpSpot Help Desk Software. A moderately priced commercial help desk
application which you may want to explore if you are interested in a
professionally maintained and supported solution.
4. One or Zero – The OneOrZero
Task Management and Help Desk System is a powerful, enterprise grade
task management and help desk application. It is fast, customizable and
runs on virtually any platform and is released under the General Public
Licence (GPL) Open Source license, allowing you to customize freely.
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I suggest doing a search over at Edugeek.net we discuss various help desk systems over there on regular basis.I like MLHD from http://www.opsoftware.co.uk/.Disclaimer: I am a beta tester for them.Education users can get a free copy of it.Russ
I suggest doing a search over at Edugeek.net we discuss various help desk systems over there on regular basis.I like MLHD from http://www.opsoftware.co.uk/.Disclaimer: I am a beta tester for them.Education users can get a free copy of it.Russ
In our company we use scriptlogic’s helpdesk tool called bridgetrak. The tool incudes customizable interface, issue templates, automatic converting e-mails into issues, knowledgebase, autoescalating of issues, assets information storing, reporting, easy active directory integration. Even more, it was easy to implement and intuitive to use.
In our company we use scriptlogic’s helpdesk tool called bridgetrak. The tool incudes customizable interface, issue templates, automatic converting e-mails into issues, knowledgebase, autoescalating of issues, assets information storing, reporting, easy active directory integration. Even more, it was easy to implement and intuitive to use.
@James – The point, though, is that the HelpDesk software this blog entry refers to is free, open source. You may pay for support but not for the product itself.BridgeTrak costs money, doesn’t it? How much? Sometimes what costs a little for a commercial business company is too much for a school district.
@James – The point, though, is that the HelpDesk software this blog entry refers to is free, open source. You may pay for support but not for the product itself.BridgeTrak costs money, doesn’t it? How much? Sometimes what costs a little for a commercial business company is too much for a school district.